REI Limited Warranty

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What Does This Warranty Cover?

This warranty only covers failures due to defects in materials or workmanship which occur during normal use.
 
What Does This Warranty Not Cover?
This warranty does not cover damage which occurs in shipment or failures which are caused by products not supplied by REI or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, set-up adjustment, improper maintenance, alteration, improper antenna, inadequate signal pick-up, maladjustment of consumer controls, modification, line power surge, or damage that is attributable to acts of God, or service by anyone other than an REI Factory Service Center. This warranty does not include service or labor charges connected with the determination or replacement of defective parts or the operation of this equipment. REI is not responsible for any labor charges incurred by any person or company other than REI authorized repair centers.
 
LIMITS AND EXCLUSIONS
There are no express warranties except as listed above.

REI SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING WITHOUT LIMITATION, DAMAGES TO TAPES OR DISCS. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH BELOW.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. 
 
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. 
 
What is the Period of Coverage?
REI will repair this product, free of charge, from the date of original purchase in the event of a defect in materials or workmanship as follows:
For ninety (90) days – microphones, speakers, antennas, housings, rechargeable batteries, remanufactured product and all non-warranty repairs (replaced parts and labor only).
For one (1) year – all other manufactured products.
For two (2) years – select manufactured motorcoach products.
For three (3) years – select surveillance equipment.

REI may have contractual agreements which provide REI motorcoach products with additional coverage. Call 877-726-4617 for details.

Any product supplied by REI, but not manufactured by REI, will include the original manufacturers warranty only. 
 
What Will REI Do to Correct Problems?
Once the product is deemed by REI to be a warrantable defect, REI will, at its own discretion, repair or replace the product with new or reconditioned product. All warranty repairs and/or product replacements will include the remaining warranty from the original purchase date.
 
How Do I Get Service?
For assistance in obtaining service for REI products call toll free 877-726-4617 (Continental United States and Canada only) or 402-339-2200 (outside Continental United States and Canada) between the hours of 7:00A.M. – 5:00P.M. CST Monday thru Friday (excluding Holidays).

Prior to calling REI, customers must have the part number, serial number, VIN number (if it's a motorcoach product) and detailed description of the problem ready to provide to the REI service representative. After providing the proper information to REI, customers will be issued a return authorization number. When the REI service representative provides the return authorization number, they will also give instructions for returning the item. Any discrepancies in following this procedure may cause shipments to be refused or warranty claims to be rejected.
 
IMPORTANT! REI does not accept product returns for repair or replacement without first issuing a return authorization number. All returns must be sent freight prepaid and insured by the customer. REI will not accept COD shipments.

IMPORTANT! REI does not accept responsibility for lost shipments. It is the customer's responsibility to provide REI with the part number, serial number, return authorization number and shipper tracking number in the event REI does not have record of receiving product for repair or replacement.

Once warranty service has been performed on your product, REI will ship the item freight prepaid to any business address in the Continental United States or Canada. Customers located outside the Continental United States and Canada are responsible for all freight charges. Any duties or fees, if any, are the customer's responsibility.

Any repair deemed non-warranty by REI will be subject to all freight charges, and in some cases inspection fees, to be paid by the customer. These fees may exist regardless of whether the product is repaired. If a customer requires help in trouble shooting a problem, contact REI and request technical assistance before requesting a return authorization number.
 
What Must I Do To Keep This Warranty in Effect?

  • KEEP YOUR ORIGINAL PROOF OF PURCHASE AS IT MAY BE REQUIRED IN ORDER TO RECEIVE WARRANTY SERVICE.
  • Make sure the serial number is not removed, altered or defaced.
  • Do not attempt to have your product repaired by anyone other than an REI Factory Service Center.
  • Also, see “What Does This Warranty Not Cover”. 

REI Authorized Repair Facilities 

  • REI, 6534 L Street, Omaha, NE 68117
  • REI, 1376 Bennett Drive, Longwood, Florida, 32750  

What if My Product is a Non-Warranty Repair?
All Products sent to REI for repair which are determined, at REI's discretion, to be non-warrantable repair may incur inspection fees regardless of actual repair being performed or will incur repair fees if the product is repaired. All non-warranty repairs include a 90 day warranty for any components that are replaced, if any, and labor performed. Inspection fees apply regardless of whether a product is determined to be non-warrantable prior to shipping to REI. All freight charges, duties or fees associated with non-warranty repair are the customer's responsibility.